Standard information gathered during enrollment includes member number, user ID, password, secret question and answer, email address, and banking information if the member is using the bill payment services that are provided through our third-party site. To ensure that information remains confidential, it is sent using a "secure session" utilizing Secure Socket Layer (SSL) technology. This ensures that web communications are encrypted between a user's web browser and Riverland Energy Cooperative's SmartHub data center.

Riverland Energy Cooperative's web site makes limited use of "cookies" for the purpose of facilitating user identity and status during e-commerce transactions. A cookie is a small text file stored on a web site visitor's hard disk that allows a web server to recall certain information that the visitor has already entered.