Prepaid puts you in control of your electric bill.
Budget Control
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No Monthly Bills
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Flexible Payments
Riverland Energy Cooperative's Prepaid Billing Program allows you to pay your electric accounts as you choose.
You purchase electricity before you use it. Payments can be made when and how you want – online or in your SmartHub mobile app. When your account runs low, you will get an alert.
Prepaid billing allows you to control your budget well beyond what you can with monthly billing. Because you pay in advance on prepaid billing, you control how much you use and spend BEFORE you get billed for it. Keeping an eye on your account in SmartHub helps you recognize how you use electricity and when you need to cut back to stay on budget.
If your funds get depleted, you get a notification prior to service being disconnected. This gives you a chance to make a payment without ever losing service.
Eligiblity Requirements
In order to participate in the Prepaid Billing Program, you must meet the following eligibility requirements:
- Must complete and sign the Prepaid Billing Agreement form.
- Must have a valid E-mail address and a SmartHub account.
- Must not be enrolled in Auto Pay or Budget Billing
- Must not be a Net Metering Account
- Must not have a Medical Necessity Document on file.
- Must be enrolled in the program for a minimum of 12 months.
Prepaid Account Management
- To initially set up the account, you must make a minimum initial payment to your Prepaid Billing Account in the amount of $50.00.
- Existing deposits will be applied to the prepaid account by applying monies to any outstanding balance with the Cooperative, then applying the remaining balance to the Prepaid Billing Account.
- You will not receive a paper monthly statement in the mail. You can access the monthly statement through their SmartHub account.
- Prepaid accounts bill daily and also go through a monthly billing cycle. All fixed charges (base service charge, security lights, etc.) are prorated based on thirty (30) days of use and subtracted on a daily basis.
- Prepaid Billing Accounts follow the Cooperative’s rate schedule. The standard monthly base charge is required for the Prepaid Billing Program and is automatically allocated daily.
FAQ's Prepaid
You must have an E-mail address and a SmartHub account, and complete the Prepaid Agreement Form. Auto Pay, Budget Billing Net metering, accounts are unable to participate.
Prepaid Billing allows you to understand the real cost of electricity you use with daily readings. You control when to use electricity and pay as often as you want. You have total control over your electricity budget.
Contact us at 800-411-9115. You must sign a Prepaid Agreement.
Daily readings are billed at 9:00 a.m. If the account has a zero balance, the meter will automatically disconnect at 1:00 that day. If the account balance falls to zero dollars on a weekend or holiday, the member will automatically be disconnected the following business day at 1:00 p.m. You will receive notifications via phone, e-mail and text if this occurs. To reconnect, you need to pay the amount owed and have a $50.00 credit balance. Reconnects are scheduled Monday through Friday, excluding Holidays.
Yes. Your account will be credited when the Co-op receives verification of a pledge from the agency or charitable organization. Please ask for assistance before your power is disconnected.
As many times as you want, but you need to keep a credit balance to keep from getting disconnected. You can add money to your account anytime online through SmartHub or in one of our offices.
No.
Yes, all current payment options are available to Prepaid Billing members too.
A Prepaid Billing Agreement will need to be signed and you must be enrolled in the program for 12 months.
Login to your SmartHub account.
Click on Settings on the left column.
Click on Manage Notifications.
Click on Billing.
Find the Prepaid Notifications you want to modify.
Prepaid Notifications
Setting up Prepaid Notifications