Riverland Energy utilizes the Cooperative Response Center, Inc. (CRC) Call Center to answer our overflow calls and outages after regular office hours. 

To utilize our texting service to report an outage, you will need to complete a short registration process. Your cell phone number must also be on file at REC for the registration process to be completed successfully. If you have not provided your cell phone number to the co-op in the past, please contact us at 800-411-9115 to do so.

Sign Up

  1. Accept Terms of Agreement.
  2. Enter account number and cell phone number. Click Go.
  3. Enter verification code from cell phone. Click verify. Note if cell phone number is not listed on your Riverland Energy account, please wait 24-48 hours to complete registration.
  4. If multiple accounts, select account number to be included in outage texting. 
  5. Once information is entered correctly, a welcome message should be sent to your cell phone. 

Texting an Outage

Texting your outage to REC just requires a few simple steps:

  • Open a new text message in your cell phone,
  • Type “Outage” (without quotes, not case sensitive),
  • Enter (55050) in the “Send To” field, and
  • Send the message.

For multiple accounts, key word indicators (e.g., home, garage, well, cabin, etc.) can be used in the outage report. For example, in the case of a power outage at your cabin, you would type “Outage Cabin.” If all your accounts are without power, you would type “Outage All”.

Once the text is received and verified by REC’s outage management system, you will receive an “Outage Reported Successfully” text message. And, once the outage has been restored, a text confirming the restoral will be sent to you. If you find you are still without power, it will direct you to call the cooperative with the contact number you provided.