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Contact Us: 1-800-411-9115 Report Outage: 1-800-927-6206

Covid-19 Bill Payment Assistance

(3/30/20) Riverland Energy has taken proactive steps to provide relief to members experiencing financial hardship due to the coronavirus pandemic. This includes temporarily modifying billing policies that may affect you.

Here’s what you need to know:

  • Disconnects for non-payment has been suspended until May 20, 2020. Note that past due notices will still appear on your monthly bill. This is necessary if you choose to apply for financial assistance.
  • We’re also temporarily waiving late fees beginning with bills that will generate on or after April 6, 2020.
  • If you’re struggling to pay your electric bill, call our office at (800) 411-9115 to speak with a representative. We want to work with you to find a solution, including setting up payment plans.
  • If you wish to seek financial assistance through local agencies, you must first apply with your local Health & Human Services as soon as possible. Visit our Energy Assistance page for information.
  • During this time, we encourage you to pay what you can on your electric bill to avoid a high balance when we return to our normal billing policies. You can pay your bill online through SmartHub, via our automated phone system at (888) 220-8233, by mail, or via our payment drop boxes at our offices in Arcadia and Holmen.

We are continually monitoring the pandemic and responding accordingly.



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