COMING SOON! New Billing and Payment System
Great News! A better online payment system is on the horizon. We are pleased to announce we will soon be offering SmartHub, a convenient account access and two-way communication app which will be available to members online, as well as through mobile devices, including iPhone, iPad and Android smart phones and tablets. SmartHub will replace our current E-Bill program and will provide a more intuitive and easy-to-navigate way to manage your Riverland Energy account online, with the option to also access your account via these mobile devices.
SmartHub will allow members to:
- Manage account information directly from mobile devices or the web
- Make secure payments
- Notify customer service of account and service issues
- View bills, see payment history, and make payments on one or more accounts
- Set up recurring payments
- Report outages
- Check monthly, daily and hourly electric usage
Once conversion takes place, members who have credit cards set up for recurring charges every month will have to set up a new account through SmartHub. If members pay online through Bill4U, they will have to also
sign up for a new account through SmartHub, none of the login information will transfer to the new system. Auto pay members will not have to do anything as bank information can be converted over.
The switch to the new billing and payment software will happen on Monday, October 8, 2018. Please keep an eye out for information on what you will need to do.