Outage Reporting

Reporting an Outage

800-927-6206

It doesn’t happen often, but when it does you should know the correct procedure for reporting an electrical outage to Riverland Energy.

If your service is interrupted, the first thing to do is check your fuses or breakers to make sure the problem is not your own. Next, check to see if your neighbors have service. This gives line crews some idea of the extent of the outage. Get your bill and have your location number ready to give to the dispatcher; then call Riverland Energy at 1-800-927-6206 to report the trouble. During office hours 7:30 a.m. to 4:30 p.m. please call your local/regional office.

If no one answers or if the line is busy, keep trying. In reporting an outage, give the dispatcher the name the service is in (the name on the bill), the location number and your phone number. This information will help us locate your place quickly. If you have information about the cause of the outage (tree limb, broken pole, etc.) please tell the dispatcher. This will also speed the restoration of service.

Be patient, your service will be restored as soon as possible. Line outages will be repaired first, then the individuals’ service will be next.